Friday, 22 November, 2019

Surface Pro 6, Surface Book 2 locked down to 400 MHz

Microsoft Confirms Surface Pro 6 and Surface Book 2 Processor Throttling Issue Throttle-gate comes to the Microsoft Surface
Emmett Howard | 17 August, 2019, 10:40

However, Microsoft is yet to explain what exactly is causing the throttling issue on the Surface Book 2 and the Surface Pro 6 in the first place. This includes throttling of the processing speeds to 400MHz and the chipset gets locked when it reaches the speed. It is not clear what exactly is causing the issue that is clocking down the CPU to just 400MHz and affecting usability, but some users point the issue towards an Intel CPU flag called BD PROCHOT (bi-directional processor hot).

Some users did suggest the throttling stopped when disconnecting a Surface Dock or AC adapter, while others suggest antivirus software may be at fault.

Surface Book and Surface Pro 6 owners have complained on Microsoft's support forums that the latest Marvel Wi-Fi driver, supplied with Microsoft's Surface firmware updates on August 1, is not allowing devices to connect to some 5GHz wireless networks. Users who need to use ThrottleStop to restore normal functionality can probably attempt doing so. The Redmond-based giant is still working on a fix for this problem before the update is pushed out again.

Still, I'd give it a try, and don't forget to re-enable BD PROCHOT if, or when, Microsoft launches its fix.

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Windows 10 has undoubtedly been a significant improvement over its predecessors, but the latest operating system from Microsoft isn't without its issues. Further, throttling down to 0.4GHz is extreme and makes the devices nearly unusable. "We are quickly working to address via a firmware update", a Microsoft spokesperson told the site.

Unfortunately, that is likely too slow for you to make an effective backup of your files, so this option might not be the best.

You might also have to repeat the same process for your Marvell Bluetooth driver, in case that is also contributing to your overall connectivity issues (as some reports suggest).

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