Wednesday, 16 October, 2019

BA flight unaffected by London glitch

Gatwick Airport delays DELAYS Gatwick and Heathrow airports are experiencing delays after a British Airways'glitch
Russell Knight | 08 August, 2019, 22:01

IT problems at British Airways have forced the cancellation of more than 100 flights at London Heathrow and Gatwick.

More than 200 flights have been delayed across the United Kingdom, with the airline advising customers to allow extra time at airports.

Thousands of passengers faced long waits amid the disruption caused by what the airline called a "systems issue".

BA confirmed the flight is scheduled to arrive in Bermuda on time at 6.30pm, and the flight to London is expected to leave on time at 8.15pm. The departure airport or, in the case of arrivals, the carrier airline must be based within the EU.

British Airways has offered its passengers the opportunity to rebook to another day but air passenger rights organization, AirHelp, highlights that the airline has neglected to inform passengers of their entitlement to compensation.

It is estimated that a total of 117 flights connected to Heathrow Aiport in London were cancelled while 10 flights connected to Gatwick Airport were also affected. As of approximately 13:00 (GMT +1), BA was able to restore the normal system at the airport.

It seems that British Airways has suffered an issue with their IT systems.

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It said the issue was not a global outage, but a problem with two separate systems - one which deals with online check in, the other that deals with flight departures. While the IT issue is only affecting the airline's London operations, it is having a knock-on effect elsewhere.

The airline earlier said it appreciated "how frustrating their (customers') experience has been" and said teams worked "tirelessly to get the vast majority" on their way.

According to estimates by British newspaper The Telegraph, around 20,000 passengers could be affected by the cancellations.

BA, which has recently faced threatened strikes by pilots, is also set to be fined £183 million over a cyber attack on its security systems previous year in which the personal data of up to 500,000 customers was stolen.

Another major thorn in BA's side is the threat of pilots' strike action.

In a statement published on their website, the British Airline Pilots' Association (BALPA) said that they believed the pilots landed the aircraft "wearing full oxygen masks and goggles".

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