Tuesday, 22 October, 2019

Uber to ban riders who get rotten rating from drivers

Uber is draped on the front of the New York Stock Exchange. The company says that starting Wednesday May 29 riders with a rating from drivers that’s significantly below average could lose their ability Uber will start booting riders with low ratings
Russell Knight | 30 May, 2019, 13:31

In a company blog post, Uber explained this will happen once a rider reaches a "significantly below average rating" and is expected to only impact a small number of riders.

According to the Uber website, the platform is available in MI in Ann Arbor, Detroit, Flint, Grand Rapids, Kalamazoo and Lansing markets.

Uber says they'll get several chances to improve their rating before getting the boot.

"Each city has its own minimum threshold which is directly related to the average rider rating in that city", Uber spokesperson Grant Klinzman told NPR by email. They will receive "tips on how to improve their ratings, such as encouraging polite behavior, avoiding leaving trash in the vehicle and avoiding requests for drivers to exceed the speed limit".

Once a passenger is removed from the app, the ban will last for an indefinite period of time.

"We want every Uber experience to be a great one", she said.

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Kate Parker, head of Uber's safety brand and initiatives, said riders and drivers will see a summary of the changes and asked to confirm.

A leaked Uber document in 2015 indicates drivers can be deactivated if their rating falls below 4.6.

Surely, this feature would not be as straightforward as letting you constantly re-ride with drivers you add to your favorites list, which could encourage stalker-like behavior. To educate the public, the company plans on displaying a full-screen summary of the guidelines to Uber riders, starting with those based in the United States and Canada.

Each rating is an average, so users can not view their rating for an individual trip.

An Uber sign is displayed as traders work on the floor of the New York Stock Exchange (NYSE) before the Opening Bell at the NYSE as the ride-hailing company Uber makes its highly anticipated initial public offering (IPO) on May 10, 2019 in New York City.

Before the standards take effect, Uber is launching an education campaign so that everyone, from riders to drivers, understands what's acceptable - and what's not - on an Uber ride.

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