Wednesday, 21 August, 2019

Wells Fargo blames power shutdown for nationwide outage affecting thousands of users

American multinational financial services company Wells Fargo & Company is displayed on a smartphone Fire Causes Wells Fargo Customers to Lose Access to accounts
Emmett Howard | 08 February, 2019, 02:11

Many also said their debit cards were not working.

This is the second time this month Wells Fargo customers have experienced issues.

'We apologize to our customers who may be experiencing an issue with our online banking and mobile app, ' Wells Fargo tweeted initially.

An hour after the initial tweet, the company said they were experiencing a "systems issue" and apologized for the inconvenience, but did not say how long systems would be down.

San Francisco-based Wells Fargo, the nation's third-largest bank, can't seem to catch a break when it comes to its customer service issues over the last few years.

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Wells Fargo declined to state what services were actually impacted, and did not answer any questions regarding the impact of its ATMs.

There were thousands of reports of the issue on the website Down Detector and users were reporting that the issues they were experiencing were with online banking, the website and mobile banking.

The issues are the direct effect "of a fire at a server farm located in Shoreview, Minnesota".

The company said customers should check Wells Fargo social media for updates on the outage. There are some rumors Wells Fargo's servers may be offline until Friday.

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