Apple addresses 2018 iPad Pro ‘Bend’ controversy with new support page
Apple addresses 2018 iPad Pro ‘Bend’ controversy with new support page
If the bend is less than the width of four sheets of paper it is"normal
13 January, 2019, 21:17
The new straight edges and the presence of the antenna splits may make subtle deviations in flatness more visible only from certain viewing angles that are imperceptible during normal use.
As Gizmodo previously reported, this issue was particularly irksome in context of the fact that the iPad Pro's new enclosure was touted as revolutionary for its thinness. Interestingly, as the Verge notes, Apple doesn't include any images in the advisory about what "400 microns of deviation" looks like.
A number of complaints came to light recently from iPad Pro owners who were unhappy to discover that their expensive Apple tablets were bent. Apple's Vice President of Hardware Engineering, Dan Riccio, also attempted to sweep the problem under the proverbial rug by claiming that the iPad Pro meets or exceeds all of the company's high quality standards. The iPad Pro uses a new manufacturing processes that injects plastic into milled channels in the aluminum enclosure.
Apple says its flatness specification "allows for no more than 400 microns of deviation across the length of any side", which is less than the thickness of four sheets of paper.
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If you're already an iPad Pro user that relies on the Apple Pencil and are planning on upgrading to a new iPad Pro, then Apple has a nasty surprise in store for you. "After the plastic cools, the entire enclosure is finished with a precision CNC machining operation, yielding a seamless integration of plastic and aluminum into a single, strong enclosure". Apple stated in December that these slight bends were not considered defects, and it's now gone a step further with a new support page detailing the manufacturing process.
Apple has since confirmed that some iPad Pros are, in fact, shipping with a slight bend, but the company maintains that it's all a part of the manufacturing process and that users don't need to worry about the bend getting worse over time. He'd also said the levels shouldn't change during normal use and don't affect the function of the device. Meaning The $999 512 GB 10.5 inch iPad Pro is discounted to just $799 for a few hours. In terms of performance and features, it probably isn't - remember tablets from both years run iOS 12 and all the same apps - but if you really like the new design or the new Apple Pencil and keyboard accessories, you might consider splashing out.
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