Wednesday, 14 November, 2018

Apple launches iPhone X touchscreen replacement program

In the case of the iPhone X Apple is offering free screen replacements for the faulty devices while it is offering free repairs for the Mac Book Pros Apple admits touchscreen fault with iPhone X
Emmett Howard | 11 November, 2018, 04:14

Apple blames the problem on a component that may fail on the iPhone X's display module.

The screens on affected phones may not respond correctly to touch or it could react even without being touched, the Cupertino, California-based company said.

It's unclear how widespread the problem is, but an online search provides more than a few instances of iPhone X users complaining about the responsiveness of their iPhone X screens.

The iPhone X has problems with its touch screen, Apple has admitted, as it offers customers free repairs. That includes Bloomberg's Mark Gurman, who reported on the issue yesterday and posted a video previous year of his iPhone X screen woes.

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Along with the iPhone X replacement program, Apple is also running one for its MacBook Pro 13 units produced between June 2017 and June 2018.

If you have had either of these issues repaired by Apple or an Apple Authorized Service Provider then you should get in touch with Apple to arrange a refund. Similar to the iPhone X, Apple will replace affected computers at no cost through its retail channels or an Authorized Service Provider.

"Apple has determined that a limited number of 128GB and 256GB solid-state drives (SSD) used in 13-inch MacBook Pro (non Touch Bar) units have an issue that may result in data loss and failure of the drive", a separate Apple support document explains. If it is, Apple will fix the laptop, though you should do a full backup first. They'll need their device's serial number, which can be entered to see whether free servicing is an option.

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