Tuesday, 17 July, 2018

Starbucks Fires Employee For Allegedly Mocking Customer with Stutter

A Facebook user posted that his friend stuttered when giving his name at a Starbucks branch in Philadelphia and that Starbucks Fires Employee Who Mocked Customer With Stutter
Russell Knight | 08 July, 2018, 03:59

NBC 10 reports that a customer named Tan Lekwijit was grabbing coffee with his friend Sam at a Starbucks in the University City neighborhood.

A Starbucks employee in Philadelphia has been fired for allegedly making fun of a customer's speech impediment.

"I don't want to generalize one person's behavior", he told the Inquirer. "We've taken immediate corrective action and have apologized to the customer", Starbucks told Us Weekly in a statement on Thursday, July 5.

The incident occurred at a Philadelphia, Pennsylvania, Starbucks on June 27, according to Tan Lekwijit, who chronicled his friend Sam's experience in a now-viral Facebook post.

Lekwijit said Sam wrote an email to Starbucks Customer Service after the incident.

This comes just weeks after the mega coffee chain shut its doors to conduct anti-bias training for all employees.

Dissatisfied with the response, Lekwijit took to Facebook, where he wrote, "I am writing this not because I want to get anybody into trouble, but because I want to raise awareness among the employees. It was about how you treat people with speech impairments, not how you write names", Lekwijit continued.

Lekwijit (pictured on Facebook) initially posted a complaint to Starbucks' official Facebook page after he learned what happened, but the company allegedly deleted the post.

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Clearly, Starbucks missed the point.

CBS News and NBC 10 Philadelphia both report the employee in question was sacked. "We want our stores to serve as a welcoming place for everyone who visits and strive to ensure our partners provide a positive experience".

That's why Lekwijit made a decision to take things a step further by sharing the story on Starbucks' public Facebook page.

"Getting this kind of treatment from service employees is unacceptable, whether it is intentional".

In May, Starbucks held anti-racial bias training for thousands of US employees after a worker at another Philadelphia store called police on two black men waiting for a friend.

A day later, Starbucks responded in the comments, saying that it has "zero tolerance for discrimination".

The company replied again the next day to say that the employee was sacked.

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