Sunday, 20 May, 2018

Apple Hit With Lawsuit Over 2016 MacBook Pro Keyboard

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Emmett Howard | 13 May, 2018, 17:51

Apple needs to make rounds to the court.

According to the text of the lawsuit, which was filed in the United States District Court Northern District of California, "Despite awareness of the keyboard defect, Apple equipped future model MacBook and MacBook Pro laptops with the butterfly keyboard, and continued selling these laptops to consumers at premium prices".

A class-action lawsuit was filed against Apple due to reported malfunctions with the keyboard on the MacBook and the MacBook Pro.

The investigation clearly resonated with MacBook owners, because soon after, more than 17,000 people signed a Change.org petition demanding that Apple recall all MacBooks with butterfly switch keyboards. Not everyone loved this "reinvention", however, and now, Apple is facing a class action lawsuit over it.

Thousands of user reportedly complained about the issue they faced. This leads to unregistered keystrokes making the machine useless. "Complaints of keyboard failures began to come in shortly after the 2015 MacBook was launched". However, the fix could take a week or more, which would leave the user without a laptop for that time.

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The keyboard on a MacBook Pro with a touch bar. Apple has designed their keyboard in such a way that if you go for replacing it, you need to also replace the upper panel and several other attached components.

Despite awareness of the defect, Apple touted-and continues to tout-the MacBook as having a superior and highly responsive keyboard, with "four times more key stability than a traditional scissor mechanism.' Apple's representations regarding the MacBook's keyboard were false".

Barbaro and Rao assert that Apple must have known the keyboards were "defective" by the time they reached the public, since complaints started mounting soon after the original 12-inch MacBook launched in 2015.

The lawsuit asks Apple be compelled to "provide adequate disclosure of the defective nature of the MacBooks" and "return to Plaintiffs and Class members all costs attributable to remedying or replacing defective MacBook laptops, including but not limited to economic losses from the purchase of replacement laptops". They also cite how these keyboards failing on them have resulted in trips to an Apple Store to get it fixed, and in the case of laptops out of warranty, costing them hundreds of dollars in the process.

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