Saturday, 21 April, 2018

Faulty Apple Watch Series 2 battery? Apple will fix it for free

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Sandra Phillips | 15 April, 2018, 18:22

But there's a (big) caveat: the gratis maintenance service is in place strictly for devices suffering from battery issues, according to a leaked internal document. So let's dive in to see some more details on the matter.

Owners of affected eligible devices can gain access to free servicing by visiting the Contact Apple Support page and clicking through the options for "Apple Watch" "Battery, Power, and Charging" "Bring in for Repair" in order to book an appointment for an assessment.

Good news for Apple Watch Series 2 owners: Apple has revised its service policy, introducing a clause that entitles 42mm variants for a free fix. If your device falls into a certain category after a physical device assessment, Apple will fix the device for free. In addition to this, the company is said to provide assistance for up to 3-years after the initial purchase of the wearable. All variants of the 42mm Series 2 Watch are covered, including the Sport, Edition, Hermes, and Nike+ models.

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Apple released the Apple Watch Series 2 in September of 2016, so the oldest models at this point are around 19 months old. So The watch do not have to be under any warranty also. In this case, a visual inspection will determine if there is an actual mechanical defect, and if so, Apple will replace the battery for free.

Apple specified in the memo that units unable to power on, or experiencing hardware defects, as a result of battery swelling are eligible for the free fix.

Users have experienced their Apple Watch Series 2 batteries expanding in size without any reason. What are your thoughts on Apple offering three-year of fix program for the Series 2 in 42mm size?

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